Question:
The international expansion of the customer service department (CSD) is scheduled to begin in the next quarter. The senior management team has asked you to provide them with a plan for training current and future employees on cross-cultural diversity. The team would like to understand the major topics of the training and the method of delivery that you recommend. Write a training proposal that covers the following:
Major topic areas and why they are important
Identification of the methods for delivering training to current and new employees.
Estimate time required for all training. Break this down by the training-delivery mechanisms.
Reference materials that will be used
The following might be some useful search options in the Find Books and Articles section of the Library:
- Cross Cultural Issues
- Global Law and Finance
- Multinational Companies
- Multinational Teams