Question 1: Describe each of the following total quality management tools and give an example of a situation or an environment in which it would be applicable:
- Pareto chart
- Check sheet
- Histogram
- Scatter diagram
- Run chart
- Control chart
- Flowchart
- Quality Function Deployment
Question 2: TQM tools are costly to implement, and there are concerns on their effectiveness. Have you come across a scenario, from your company or any other organization with which you are familiar, where TQM tools failed to bring the results for which they were implemented? If yes, describe the reasons for the failures of the effectiveness of these tools. If no, think of scenarios in which implementing TQM tools would be ineffective. Support your rationale with examples.