Assignment task:
Competing = A desire to satisfy one's interests, regardless of the impact on the other party to the conflict. Items 1, 6, 11, and 16 in this instrument tap this style. 3+4+3+5=15
Collaborating = Where the parties to a conflict each desire to satisfy fully the concerns of all parties. Items 5, 10, 15, and 20 in this instrument tap this style. 3+2+5+3=13
Avoiding = the desire to withdraw from or suppress the conflict. Items 4, 9, 14, and 19 in this instrument tap this style. 4+2+3+1=10
Accommodating = Willingness of one party in a conflict to place the opponent's interests above his or her own. Items 2, 7, 12, and 17 in this instrument tap this style. 3+3+3+2=11
Compromising = Where each party to a conflict is willing to give up something. Items 3, 8, 13, and 18 in this instrument tap this style. 2+4+4+2=12
The conflict management styles, to which do you most relate? To which does your logistics customer most relate? Give an example of a conflict you've experienced and describe how this plays out with the two styles. Describe what might be the outcomes of each of the three conflict resolution strategies win-lose, lose-lose, and win-win.