Case Study 4.1 RIDING THE EMOTIONAL ROLLER COASTER
Discussion Questions
1. To what extent do the three people featured in this case study manage their own emotions on the job? How do they accomplish this? To what extent do you think they effectively manage emotions under these circumstances?
2. This case study states that nurses and other medical staff need to manage the emotions of their patients. Why is emotions management important in this job? In what ways do medical staff alter the emotions of their patients?
3. Stress is mentioned throughout this case study. How does this stress occur? What stress outcomes occur for people in these types of jobs? How can these people try to minimize high levels of stress?
Textbook : Organizational Behavior By Steven L. McShane and Mary Ann Von Glinow. (Chapter 4 Workplace Emotions, Attitudes, and Stress).