Employee Satisfaction and Value Chain Management
This week you will consider the human resource aspects and enablers of value chain management. It is widely accepted there is a distinct, measurable and positive relationship between employee satisfaction and customer satisfaction. In value chain management, the goal of creating customer value for the organization includes customer delight (exceeding customer satisfaction) and profitability. Organizational leadership plays a key role in establishing programs, policies, and process that enable ongoing employee satisfaction.
Directions
1. Assume you are working in a role as a decision-making leader. You are tasked with the responsibility to create employee satisfaction programs and processes related to the following human resources enablers. Additionally, address how could you use these human resource enablers to improve employee satisfaction during times of change?
People and Culture
The Three People Traits: Knowledge, Skills, and Beliefs
People and Trust
2. Compose a response of at least four paragraphs of 4–5 sentences per paragraph.