Think about the job of a first level supervisor in your


Think about the job of a first level supervisor in your organization. If you were to develop a performance measurement system for this job, what type of attributes would you measure? What types of behaviors would you measure? What types of results would you measure and expect? What sources of information would you use to evaluate the performance of the supervisor in this position? What type of appraisal tool (graphic rating, BARS, etc.) would you use?

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Operation Management: Think about the job of a first level supervisor in your
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