Question 1.1. Information and materials are two examples of inputs to the transformation process.
True
False
Question 2.2. The supply chain is a network of manufacturers and service providers that work together to convert and move goods from the raw materials stage to the end user.
True
False
Question 3.3. Which of the following statements best describes current thinking regarding processes?
If companies concentrate on how functional areas like marketing, finance, and operations are organized, then everything will be fine.
Managing functional areas like marketing, finance, and operations is essentially the same thing as managing what a business does.
If the individual functional strategies of marketing, finance, and accounting are aligned with the overall business strategy, then everything will be fine.
Developing superior business processes requires a cross-functional and cross-organizational perspective.
Question 4.4. Whether the product was made or service performed to specifications is a question of:
conformance quality.
performance quality.
reliability quality
value indices
Question 5.5. A person that fails to meet output standards could still have an efficiency measurement of more than 100%.
True
False
Question 6.6. Which of these is NOT one of the primary objectives of an operations and supply chain strategy?
To help management choose the right mix of structural and infrastructural elements, based on a clear understanding of the performance dimensions valued by customers and the trade-offs involved.
To ensure that the firm's structural and infrastructural choices are strategically aligned with the firm's business strategy.
To support the development of core competencies in the firm's operations and supply chains.
To align structural and infrastructural elements to convert order winners into order qualifiers as determined by the mission statement.
Question 7.7. Mapping does NOT:
create a common understanding of the content of a process.
define the boundaries of a process.
provide a detailed view of all elements external to the process.
provide a baseline against which to measure the impact of improvement efforts.
Question 8.8. The collection of people, technology, and systems within an organization that has primary responsibility for providing the organization's products or services is called:
the supply chain.
the operations function.
the evoked set.
relationship management
Question 9.9. Which of the following is primarily a supply chain management decision?
from whom to purchase materials
how many of each item should be produced
the mix of labor skill and automation
plant location
Question 10.10. On the first day of class at a new university you made judgments about the quality of the class before the professor had entered the room. You noted the comfort of the accommodations, the fine works of art in the halls and on the classroom wall and the soothing music piped in over the sound system. This dimension of quality is:
aesthetic.
performance.
features.
perceived quality.