1. A company that has been awarded the Malcolm Baldrige National Quality Award:
a. is a role model organization with high performing business processes.
b. must be a service or manufacturing organization.
c. must obtain ISO 9001:2000 certification.
d. must be using Six Sigma and the DMAIC methodology in their organization.
e. will share financial information with other high quality companies.
2. The Six Sigma approach to quality improvement:
a. is a requirement for companies pursing ISO 9000:2000 certification.
b. is a requirement in the Baldrige Performance Excellence Criteria.
c. is mandatory for all automotive companies.
d. can only be used in the manufacturing sector.
e. None of the above.
3. The reason for new product failure includes all of the following EXCEPT:
a. ineffective marketing campaigns.
b. product defects.
c. supply problems.
d. competition.
e. All of the above.
4. Initially mobile phones had lower voice quality but they provided higher mobility than traditional landline phones. This is an example of what type of innovation?
a. disruptive innovation
b. continuous innovation
c. radical innovation
d. blue ocean strategy
e. life cycle innovation