1. Quality costs consider the following EXCEPT:
a. internal failure costs.
b. assurance costs.
c. external failure costs.
d. prevention costs.
e. maintenance costs.
2. W. Edwards Deming is known for all of following EXCEPT:
a. father of modern quality management.
b. after World War II he went to Japan and revolutionized the practice of quality management.
c. emphasized the philosophy of continuous improvement.
d. developed the concept of Six Sigma.
e. developed his 14 points for implementing quality improvement plans.
3. The following quality guru created cause and effect diagrams or a fishbone diagram which allow a user to visualize all possible causes of a result and to help find the root cause of process imperfections.
a. Crosby
b. Deming
c. Ishikawa
d. Feigenbaum
e. Juran
4. The four absolutes of quality as defined by Philip Crosby consists of the following EXCEPT:
a. quality is defined as conformance to requirements, not as "goodness" or "elegance".
b. the system for causing quality is prevention, not appraisal.
c. the performance standard must be zero defects, not "that's close enough".
d. the measurement of quality is the price of nonconformance, not indices.
e. quality is producing the maximum production quantity, not the quota.