1. The purpose of using a balanced scorecard is for:
A. companies to make sure their business activities align with strategy.
B. companies to compare themselves with their competitors.
C. companies to keep track of their wins and losses.
D. companies to keep track of their assets and their debits.
E. companies to get a better understanding of their balance sheet.
2. Innovation and learning perspective of the balance scorecard focuses on:
A. the improvement of knowledge sharing mechanisms.
B. the improvement of IT infrastructure.
C. the improvement of employee benefits.
D. the improvement of new product development.
E. the improvement of governance mechanisms.
3. Strategy Maps utilize the ______________ viewpoint of Management Theory.
A. Administrative Management
B. Quantitative
C. Contingency
D. Systems
E. Scientific Management
4. Replacing Starbucks’ baristas with automated coffee-making machines would fall under what perspective?
A. Internal Business Processes
B. Financial
C. Customer
D. Human Resources
E. Innovation and Learning
5. For an airline company, frequent reliable departures are a measurable objective for which perspective?
A. Customer
B. Innovation an d Learning
C. Employee Satisfaction
D. Internal Business Processes
E. Financial