Sandy is a healthcare director for Liverty Hospital. The facility is looking to implement a new data tracking system for customer service. The purpose of the system is to help monitor information on patient satisfaction to provide better quality of services. Sandy is trying to decide between three different systems.
Should Sandy submit a request for proposal (RFP) or request for information (RFI) to each of the three vendors? (You may wish to perform an internet search for additional information.) What information or questions should Sandy include in the document she sends? Explain your reasoning and discuss the importance of understanding both documents in the process of selecting a health information system.