1. The process of influencing and inspiring others to work to achieve a common goal and then giving them the power and freedom to achieve it is called:
a. management. b. goal or objective setting. c. performance appraisal. d. leadership.
2. Once a manager recognizes the ethical dimensions involved in a dilemma or decision, his/her next step in establishing a workable ethical framework to guide him/her would be to:
a. identify key stakeholders and assess how the decision will affect them. b. generate alternative choices. c. distinguish between ethical and unethical responses to the situation. d. determine who is most responsible for making and implementing the decision.