Question: You have been asked to assess the interface for company XYZ's online job bank and resume submission function. You have limited information, however, you do know that: HR is overwhelmed with the number of resume submissions? Internal users complain that their applications disappear into never-never land -and that they never hear back about whether they were considered for the position? A few external users call HR to ask how to send a resume directly since the online system will not accept their resume? The niece of the current Chief Executive Officer visited the site and complained about how frumpy and tired the site was and stated this was a real turn-off. Describe your process for analyzing the gap(s) and defining the change requirements.