1) The most important technique for improving communication is to be a ________________.
2) Donna is conservative. She screens out any positive information about liberal points of view. This is the process known as ____________.
3) Hyundai introduced Equus, it's luxury sedan with a customer service program called "your time your place," where people never go to the dealer. When maintenance is needed the dealer brings a loaner to the home and picks up the Equus. The program caters to the lifestyle of luxury buyers. Hyundai is using the organizational skill ______________________.
4) In deciding which Vroom decision tree to use, leaders first consider ____________________ and significance of the decision.
5) A manager might have ____________________ power, but it is more likely to be associated with leadership. 6)A speech to an audience uses the _________________ communication network.