The largest purchase that us consumers make after buying a


(a) The largest purchase that U.S. consumers make after buying a house is an automobile. Auto makers & dealers are aggressive marketers; we heard about big recalls and VW cheating on its emission devices. What should be obligations by car makers on moving to: (1) electric cars, (ii) allowing direct sales = no dealers, (iii) refunds on recalls?

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Operation Management: The largest purchase that us consumers make after buying a
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