1. ____ is the most frequent EEO complaint.
A) wrongful discharge
B) discrimination
C) retaliation
D) harassment
2. The cornerstone and major benefit of mediation is:
A) that it is a formal process and therefore easily undertaken.
B) that the parties involved maintain control over the settlement outcome.
C) that a mediator can quickly settle a dispute by declaring a resolution.
D) that the mediator is a representative of management.