1. The concept of an optimal quality level is considered controversial. Some companies argue that the goal of zero defects is not a reasonable one. In which of the following products would management be most likely to argue that the goal of zero defects is very desirable?
a. Living-room furniture such as couches
b. Aircraft tires
c. Aircraft entertainment systems
d. All of the answers are correct
2. The degree to which a product or service meets the specifications of its design and achieves the specified performance is called ___.
quality
conformance quality
performance quality
zero defect