Q1. In organizational cultures that are more authoritarian and hierarchical, people are hesitant to make decisions and take action on their own, so they tend to show little initiative and wait for approval.
a. True
b. False
Q2. When managers define goals, set performance objectives, and identify action steps for accomplishing them, they are engaged in which management function?
a. Planning
b. Organizing
c. Leading
d. Directing
e. Controlling
Q3. Which of the following is an enduring change of behavior that results from experience?
a. Learning
b. Managerial sense-making
c. Organizational tracking
d. Lifelong careers
e. Managerial scholarship
Q4. In trying to work out an acceptable solution to a problem, managers who rely on their understanding of other people and who empathize with others' feelings are using which managerial skill according to Katz?
a. Supervisory
b. Conceptual
c. Creative
d. Technical
e. Human
Q5. Which of the following descriptions of Mintzberg's managerial roles is correct?
a. Interpersonal roles include the monitor, disseminator, and spokesperson.
b. Informational roles include the figurehead, leader, and liaison.
c. Decisional roles include the entrepreneur, disturbance handler, resource allocator, and negotiator.
d. Decisional roles include the leader, disturbance handler and spokesperson.
e. Informational roles include the figurehead, monitor, leader and spokesperson.
Q6. A manager who thinks critically and analytically when developing an organizational strategy for dealing with a highly competitive global environment is using which managerial skill?
a. Supervisory
b. Conceptual
c. Creative
d. Technical
e. Human
Q7. Suppose that a manager sets up a committee to develop procedures for dealing with company wide training needs and then assigns people to conduct specific training programs. This manager is engaged in which management function?
a. Planning
b. Organizing
c. Motivating
d. Leading
e. Controlling
Q8. As used in OB, the term multiculturalism refers to:
a. hiring people from different cultures to work in one company.
b. pluralism and respect for diversity and individual differences.
c. developing employees to better understand people from non-United States cultures.
d. a job rotation system whereby employees move from country to country.
e. a job design system whereby managers are required to oversee people from different countries.
Q9. Which of the following is a sequence of activities that creates valued goods and services for customers?
a. Assembly line
b. Value chain
c. Output process
d. Evidence-based management
e. None of the above
Q10. The "Big Five" personality dimension of agreeableness refers to which of the following sets of personality traits?
a. Outgoing, sociable, and assertive
b. Good-natured, trusting, and cooperative
c. Responsible, dependable, and persistent
d. Unworried, secure, and relaxed
e. Imaginative, curious, and broad-minded