The assignment is a scenario response exercise during which you will be asked to take on an assigned role and perspective in a workplace conflict. Your task is to analyze the potential for this conflict to disrupt your workplace productivity in the short and long term, based on the conflict-management approach that is decided .
PRO298 Conflict Management Scenario
The Conflict: A small business has recently lost a few clients due to complaints of inconsistent communication and errors in their projects. This has resulted in escalated tension in the workplace, with team members blaming each others work habits for the loss of the clients.
Player Roles
Supervisor: The Supervisor oversees the employee relations and project output from all members of the team and relies on more senior staff (TM1 and TM2) to give feedback on the quality of work being produced by their newest hire (TM3).
my role is TM2 just need help on explaining the role. the conflict style I am using is Competing.
Team Member 1 (TM1) TM1 feels that TM2’s slow response time to clients is causing lost contracts and diminishing the reputation of the department. TM1 is highly dedicated to the company.
Team Member 2 (TM2) TM2 feels that TM1’s fast and furious approach to completing projects is causing lost clients and wants to create a more comprehensive quality assurance checklist to use before sending any work or updates out to clients. TM2 is highly dedicated to the employee.
Team Member 3 (TM3) TM3 works closely on multiple projects with both TM1 and TM2. As the newest hire in the office, TM3 depends on feedback and training from both TM1 and TM2 before turning in projects to their Supervisor.