Problem 1:
Identify JetBlue's core competency prior to February 14th and discuss whether or not JetBlue exemplified this core competency during the February 14th incident and afterwards.
Article: https://www.cioinsight.com/case-studies/what-really-happened-at-jetblue/
Problem 2: What role did JetBlue's business strategy play in the February 14th incident? Was JetBlue's IT strategy aligned with its business strategy and core competency? Explain and support your answers.
Explain and support what role telecommuting played within the case?