1. Techniques for building employee empowerment include:
a. building communication networks that include employees.
b. developing open, supportive supervisors
c. building high-morale organizations.
d. moving responsibility from both managers and staff to production employees.
e. All of the answers are techniques for employee empowerment.
2. Stakeholders who are affected by the production and marketing of poor quality products include:
a. suppliers and distributors, but not customers.
b. only stockholders and organizational executives and managers.
c. stockholders, employees, and customers.
d. suppliers and creditors, but not distributors.
e. only stockholders, creditors, and owners.
3. Which of the following statements is NOT true?
1. Product liability transfers from the manufacturer to the retailer once the retailer accepts delivery of the product.
2. Quality - be it good or bad - will show up in perceptions about a firm's new products, employment practices, and supplier relations.
3. Inferior products harm a firm's profitability and a nation's balance of payments.
4. Legislation such as the Consumer Product Safety Act sets and enforces product standards by banning products that do not reach those standards.
5. Self-promotion is not a substitute for quality products.