Students of an academic institution register for classes in their respective programs. The students use an online university registration system to obtain information about the classes offered. This system also stores other student data. University administrators in charge of registration are on hand to advise students on their course selection. The online registration system requires additional hardware and software to maintain security of the system and to manage the constant student access during the registration period. Some students may still opt to use paper forms for their registration.
a. Identify the customers, products and services, business process, participants, information, technology, context and infrastructure for the above work system.
b. Select any one of the elements in part (a) and discuss the effect of too little or too much of this element on the overall balance of other work system elements.