Strong evidence points to a problem with cts an electronic


You are the manager of Strategic Sourcing at Toyota Motor Corp and have just been called by the VP of global sourcing to whom you report. There has been a problem with the least 8 vehicles exhibiting sticking accelarator pedals and your boss is upset.

Strong Evidence points to a problem with CTS, an electronic supplier, which has been recognized for high quality standards by the Toyota. You have asked to provide your boss with the following

What information do you want to collect and from who to identify causes?

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Operation Management: Strong evidence points to a problem with cts an electronic
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