Strategic analysis for a type of customer call center


Problem:

For this activity, I need to develop a strategic analysis for a type of customer call Center Company that is considering entry into one of the BRIC countries (Brazil, Russia, India, and China). In your paper, I will need to address:

Which entry strategy(ies) seem most appropriate? Any why?

Would you staff with expatriates or with host country nationals? Explain the rationale and reasoning behind this decision.

Predict the people or political issues that may arise, and explain why.

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HR Management: Strategic analysis for a type of customer call center
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