Question 1:
(a) Explain briefly the services/operations included in the Rooms Division Management of a first class hospitality establishment.
(b) Illustrate the chief concepts which a unit manager would apply to manage service quality at his unit
Question 2:
(a) Illustrate the significance of culture in hospitality management.
(b) Discuss the necessity to have management and corporate culture in the tourism and hospitality industry.
Question 3:
(a) What are the components determining a tourism product?
(b) Which sectors and services of the hospitality industry are closely related to sectors and services of tourism industry?
Question 4:
Illustrate the following concepts with help instances:
(i) Managerial environment
(ii) Total Quality Management