Problem
The 'Canada West Plumbing and Heating' (CWPH), company does both commercial and residential plumbing and heating. For residential heating, they install the 'Heat Home - 897' (HH-897) furnace but since COVID-19 in 2000, they have had some challenges in labour and supply shortages. As a result, it has impacted their business. For example, the HH - 897, CWPH is finding that one important component, a regulator switch made by another company, is in short supply. This switch is important for their installation to make the heater work as it activates the fan to blow air. CWPH's Operations Manager has come up with a possible solution that they can make their own regulator switch. They installed it in a few furnaces but after a couple of months, customers are complaining that the furnace does not turn off.
1. CWPH provides both service and products - share one goods processing process and one service producing process and be sure to apply it to the situation.
2. Quality of production of the regulator switch is important for the company, share how CWPH might manage quality by suggesting why quality is important and one method they could use to meet the quality challenge they face.
3. What is a concept we covered that is related to the shortage of the regulator switch that CWPH needs in order to proceed through the stages of their operations and what is the term we would use to describe the process?