Discussion:
Applications
Review the Applications case study, Evaluation of Two New Assessment Methods for Selecting Telephone Customer Service Representatives, found on page 359-361 in your textbook.
Response below in a 250 words each:
1. How do you interpret the reliability results for clerical test and work sample? Are they favorable enough for Phonemin to consider using them "for keeps" in selecting new job applicants?
2. How do you interpret the validity results for the clerical test and work sample? Are they favorable enough for Phonemin to consider using them "for keeps" in selecting new job applicants?
3. What limitations in above study should be kept in mind when interpreting the results and deciding whether to use the clerical test and work sample.
Heneman, H. G., Judge, T. A., & Kammeyer-Mueller, J. D. (2012). Staffing organizations (7th ed.). Middleton, WI: Mendota House