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Scenario the technician in the field is calling tier 2

Scenario:

The technician in the field is calling tier 2 support to say that a user's drive will not boot. The system gives an error message that the ntldr file is missing or corrupt. He thinks he should reinstall the system, but does not have time. What should he try?

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Basic Computer Science: Scenario the technician in the field is calling tier 2

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