Satisfying customer needs and wants


Problem:

Marketing has often been defined in terms of satisfying customers' needs and wants. Critics maintain that marketing does much more than satisfying customers' needs and wants; they argue that, in fact, marketing creates needs and wants that did not exist before. According to these critics, marketers encourage consumers to spend more money than they should on goods and services they really do not need. What is your opinion of this on-going debate? Take a stance, and defend your position using examples of companies that you perceive to have created or satisfied customer needs.

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Marketing Management: Satisfying customer needs and wants
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