1. Review the motives of human behavior. Which three motives of human behavior affect you most and why? How do marketers use this information?
2. At the bank teller's window, arrivals and service times are randomly distributed (Poisson and exponential distributions, respectively). There is only one teller at the window. If the arrival rate is 8 customers per hour, and the service rate is 13 customers per hour, what is the utilization of the teller, as a percentage? (It is a single channel, single server, single phase, unlimited waiting space model).
3. The service time for ten customers at an airline ticket counter was (in seconds): 176 174 74 224 139 145 173 251 263 228 Find the coefficient of variation of these service times.