Read the given case and answer the following questions:
Questions 1:-
Review the COQ Analysis. Should marketing research and other similar cost categories be included? What other cost categories should be included? Where should Roberta go to get estimates for these other costs? Who else might need to be involved?
Questions 2:-
If Aqua-Fun implements Six Sigma, what costs might be expected to go up, at least in the short term? What costs should be expected to go down? Can this program be financially justified? How?
Questions 3:-
Thinking about the core values of quality management, what factors should Roberta encourage the management team to consider as they design a Six Sigma implementation?
Attachment:- Aqua-Fun-Case.rar