Reasons for quality improvement
The Quality Improvement helps the organisation to continuously improve the quality of the product or the service. The quality improvement can be used for the following reasons:
- Improve the products or reduce the deficiencies. Better products or fewer deficiencies will help improve the customer satisfaction, improve the reputation, and also increase the competitiveness.
- The products should meet customer needs. Another reason for the quality improvement is to make better products for the customers. This will also increase the customer satisfaction and might also increase the delivery rate to the current customers and create sales to the new customers.
- The better processes might result in the more efficient use of the time, less waste, or lesser defects.
- The dynamic customer needs and requirements demand are continually improved to meet the new needs and this attribute of the customers should be welcomed. Without this there might be a tendency to be satisfied with the present products and performance which might be overtaken and even overcome by the competitors with newer and better ideas.
- The global competition is a cold and hard fact of the business life.
Almost all the products or the services are subject to competition from any place in the world. Often, the global competitors have an advantage in the price because of the local labour costs. The quality improvement can make the products more competitive in the face of low-cost labour markets.
- The quality improvement might reduce the costs. The lower costs may increase the competitiveness through the lower prices or may result in the delivery of more product or service for the present price.
- The new technologies and the pace of the technology development might require change and also allow quality improvement. This should be improved to keep up the continual changes which will allow continual improvement and also give better products and services to the customers.