Question 1: Describe how ISO 9000 has evolved in the past several years. What are the eight quality management principles the standards enhance?
Question 2: Is it possible for a product's life-cycle stage to affect its product strategy? Describe how one product in growth and another in maturity might have different product strategies.
Question 3: Identify and describe the three process regions from process-chain-network (PCN) analysis.
Question 4: Read the Southwestern University case study on page 230, including the fan satisfaction survey results in table 6.6 and the open-ended comments on survey cards at the top of page 231. Use at least two different quality tools to analyze the data. What conclusions would you present to SWU president Joel Wisner?
Course Textbook: Heizer, J., & Render, B. (2013). Operations management: Sustainability and supply chain management (11th ed.). Upper Saddle River, NJ: Prentice Hall.