QUESTION 1
(a) What do you understand by the term ‘Enterprise Resource Planning (ERP)'?
(b) What are the three areas of professional services which companies seek for so as to implement ERP systems?
(c) What is Forecasting and what is its principal use?
(d) Elaborate on the three types of forecasts
QUESTION 2
(a) How does the Kanban process focus on the individual within the teamwork concept?
(b) How is the Kanban process linked to the Kaizen process?
(c) What is capacity planning?
QUESTION 3
Elaborate on each of the following terms within the supply chain process:
(a) Aggregate planning
(b) Shop floor control systems
(c) Capacity planning systems
(d) Inventory systems
(e) Virtual factory
QUESTION 4
(a) Briefly explain the meaning of each of the following management terms:
- Mission
- Vision
- Strategies
- Goals
- Objectives
(b) What do you understand by the term ‘Quality Chain'?
(c) List down the seven (7) categories of criteria for Performance Excellence, applicable to the Malcolm Baldridge National Quality Award
QUESTION 5
(a) What are Ishikawa diagrams and why are they used?
(b) What do you understand by Statistical Process Control (SPC) and how does it relate to Control Charts?
(c) What do you understand by Quality Function Deployment (QFD)?
(d) As a quality system, how does Quality Function Deployment (QFD) provide a system of comprehensive development process?