QUESTION 1
a) 'Quality cannot be inspected into a product; it has to be built in from the outset'. Using your knowledge of quality management, explain what you understand by this statement
b) With reference to a particular project, analyse the contribution of the project manager can make to quality during the project lifecycle
c) Outline some of the techniques and tools that can be used in the analysis and improvement of quality of processes and products. Use relevant examples where appropriate
QUESTION 2
a) Give an elucidation of the eight quality management principles of the standard ISO 9001: 2008
b) What are the least documented procedures required by ISO 9001: 2008?
c) With respect to ISO 14001: 1996, briefly explain the relationship of this standard to ISO 9001: 2008
QUESTION 3
a) 'Some organisations have reported that the implementation of TQM has not produced the desired results' You are required to identify and comment on the causes of such poor performance
b) Describe briefly the different steps in an Environmental Impact Assessment Study