Question 1:
(a) Describe the Business Process Reengineering concept and explain how redesigned business processes and Enterprise Systems are related.
(b) Explain the different categories of e-commerce and the benefits they bring to the organisation.
Question 2:
(a) Explain the relevance of outsourcing to organisations.
(b) Explain briefly the major steps in the Information System development process (System Development Life Cycle).
(c) Explain the importance of backups and the use of antivirus software.
(d) Describe the term encryption and explain its relevance using examples.