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Question 1 what impresses you about rosen hotels and

Question 1: What impresses you about Rosen Hotels and Resorts? What has accounted for Rosen Hotels and Resorts success? What aspects of Rosen Hotels and Resorts do you find unimpressive?

(Case Study: Rosen Hotels & Resorts: Delivering Superior Customer Service.- By Randall D. Harris, Texas A&M University-Corpus Christi)

(Refer to the Rosen Hotels & Resorts case study on page C346 of the course textbook,

Case Study 26 from text book "Crafting and Executing strategy: The Quest for competitive advantage" 21st edition

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