Case Scenario:
BJB Manufacturing Company produces high-end compact disc (CD) changers for the automobile aftermarket, which at this time has no quality program. The president of BJB wants his company to become the premier producer of high-end CD changers for the new car and aftermarket segments of the overall market. It is important to note that BJB is attempting to penetrate a new market segment in doing this. The leadership of BJB must ascertain the precise quality requirements of all new car manufacturers. The chairman of the strategic planning committee has designated five members of the committee to serve as a task force for submission of recommendations to revise the Strategic Plan. BJB must also insure that all vendors/suppliers are cognizant of the quality standards of BJB and the new car manufacturers.
Analyze factors that should be considered when measuring the results of quality initiatives by using the Deming Theory for BJB. Address the leadership's roles in successfully deploying an initiative. Then determine how this approach would help enhance the accomplishment of the following:
- Reduction of the number of product failures
- Material and labor costs due to gains in operational efficiencies