Diversity is an important factor to consider when dealing with customers today because customers have a number of individual differences that influence their expectations and how they communicate. A customer service employee that understands and respects diversity will be more successful in achieving customer satisfaction.
Some examples of diversity are:
- Gender
- Age
- Culture
- Ethnicity
- Disability
- Race
- Language
Provide one example of how customer diversity can present a challenge for an employee and explain how you would overcome this challenge if you were the employee.