Individual Portion
Complete the following:
• Using process mapping, present the new processes for check-in and checkout to management.
• Pick 1 hotel offering (concierge service) and write a new process map for it. Along with charts, give a detailed explanation of the new process and where such improvement will benefit the hotel and increase customer satisfaction. Be sure to include all costs, resources, and management functions.
• Using the data gathered for check-in and checkout under your new process, present control charts that demonstrate the new process performance to management
6 to 8 pages with 5 reputable references.