Problem 1:
"ISO 9001:2000 is an international standard having wide positive effects regardless of the underlying mechanism." Discuss.
Problem 2:
Describe: (i) Five steps managers can take to facilitate TQM .
(ii) Five most common TQM pitfalls.
Problem 3:
Behavioural research indicates that typical employees want an interesting job package to face innovation and organisational changes. You as a Manager of change what are the areas to which you would pay particular attention given your organisation is about to undergo similar changes.
Problem 4:
Many organisations seem to believe in management rather than leadership as the latter very often seems to be missing. Do you agree with this statement?