Probability in a customer service teams


A telemarketing company has two customer service teams. Team A has 20 agents and Team B has 30 agents. 10 agents in Team A and 20 agents in Team B contact customers via e-mails, and the rest contact customers via phone. Find the probability of getting someone who is from Team A, given that the selected person uses phone to contact customers.

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Finance Basics: Probability in a customer service teams
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