Present and discuss the ascending steps of the customer, Operation Management

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Present and discuss the ascending steps of the customer

1. Critically discuss the underlying assumptions that the Heroic and Engaging leadership theories make. Draw on the Mintzberg’s managerial styles with examples to illustrate your answer.

2. Present and discuss the ascending steps of the customer loyalty pyramid. Distinguish the difference between customer satisfaction and customer loyalty.

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Operation Management: Present and discuss the ascending steps of the customer

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