Assignment
Theater Ticketing System By: Terry L. Fox
University of Mary Hardin-Baylor
Medallion Theater is an upscale theater located in the downtown area of the city. It has a reputation for quality theater performances and so tickets for its shows are in high demand. Our protagonist, Dr. Wagoner is celebrating his wedding anniversary and has managed to reserve two seats for a performance of 'Les Miserables'.
Introduction
Dr. Thomas Waggoner waited at the Will Call window for the evening's theatre production at the Medallion. He had reserved center orchestra seating tickets for he and his wife for this showing of Les Miz' more than two months ago, and for some reason the box office couldn't find his reservation and had sold his tickets to another patron.
"I am not sure what could have happened to your tickets. But we have already sold the seats you said you reserved - D18 and D19," said the young lady behind the glass. "We are sold out for tonight's performance."
"That's very disappointing, particularly considering we are celebrating our anniversary tonight and have been looking forward to this for a long time," responded Dr. Waggoner. "Are you very sure there are no seats left?"
Overhearing the conversation between the ticket clerk and Dr. Waggoner, the Box Office Manager moved over to the window.
"Dr. Waggoner?" she asked. "Actually I remember taking your phone reservation. I am so sorry. I wrote down your reservation on the phone list, but evidently it somehow wasn't transferred to our master seating chart. I wish I could say this is the only time this has ever happened, but unfortunately it happens at least once a week. As it turns out, there are two box seats available tonight. The patrons who have those season tickets are not able to attend tonight - you can have those tickets. And, because it was our mistake, the tickets are on us - no charge."
"Fair enough," replied Dr. Waggoner. "What could have been a lousy evening looks like it will work out even better than planned!"
"Thank you for understanding. I hope we can figure out a better process so this doesn't happen again."
"Well, if you are interested, I think I could probably help you with that. I teach systems analysis and design at the university, and I think my students could design a computer system which can automate much of what you are currently doing manually. I can meet with you later this week to start talking about your processes and information needs," offered Dr. Waggoner.
"That would be wonderful! Thank you so much for your understanding, and your offer to help us. Enjoy the show!"
Task
A. Prepare a system proposal that includes an executive summary, the requirements of the system, and identification of your team members.
B. Using a Data Flow Diagram, describe the current operational processes at Medallion Theatre and describe process problems and opportunities.
C. Develop appropriate use cases or user stories that would best describe a system that addresses the problems.
D. Develop the appropriate data model (Class Diagram/Entity-Relationship Diagram) that represent your optimized processes.
E. Develop preliminary screen and report designs for each user interface identified above.
F. Prepare a project report, describing a project roadmap and outlining resource(s) utilized for the analysis and design (A&D) project, with timelines and process flow. Use the appropriate project visualization tools (PERT, Gantt, etc) to show your work.
G. Include any other constructs you deem necessary and appropriate for your project report.
H. Prepare a one-page "post-implementation review" outlining lessons learned - what went right and what went wrong on this project?