In the course of your day-to-day work, you need to write dozens of business letters, to your colleagues, clients, consultants, or vendors. Think what would happen if you were to make a critical error in your communication that will eventually affect your firm financially.
Using the Scholarly Library or the Internet, research and read articles that describe the business costs resulting from unclear instructions.
Based on your research and readings, respond to the following questions:
• What are the kinds of errors that are commonly committed in a business letter?
• What could be the results of such errors? Provide at least three examples.
• How would you avoid such errors in the future? Explain in detail.
• What would you include in a best practices document for writing a business letter? Explain the dos and don'ts.