Describe the methodology of constructing and using control charts. Include in your discussion 1) what one should look for in interpreting control charts 2) the possible causes of different out-of-control indicators (provide 3 example).
Required Text
Evans, J., & Lindsay, W. (2011). Managing for quality and performance excellence (8th ed.). Mason, OH: South-Western Cengage. ISBN: 9780324783209
Vajcnerova, I., & Ryglova, K. (2010). The application of quality management principles into the management of the destination. The Business Review, Cambridge, 16(1), 306-311. Retrieved from ABI/INFORM Global. (Document ID: 2214758891).
West, J. (2008). ISO 9001 and advantage in the marketplace. Quality Progress, 41(4), 73-76. Retrieved from ABI/INFORM Global.
(Document ID: 1482185281).