Question: Explain how new additional services can be seamlessly integrated into a service business organization and the possibilities of outsourcing or offshoring work globally.
Include in this explanation, the connection to the operations strategy framework (business direction, offerings, resources, discriminators, competitive analysis, performance, customer needs, and operational metrics)
An example of a company or situation similar to service and quality issues that has added and integrated additional service offerings through the use of outsourcing or offshoring and the impact of this approach.