Problem:
Analyze the quality situation in the processes that are used to produce the Plasti-brack product line. Determine an appropriate plan for implementing a quality plan and improving the quality situation. Justify your plan and make recommendations regarding TQM and ISO9000.
Case: The Excellent Manufacturing Company & Quality
Scenario:
COMPANY EMAIL
FROM: George Washburn
SUBJECT: Quality Improvements
The new quality manager begins shortly. We need to be ready when she arrives.
I want each Product Manager to review the quality situation in the processes that are used for their product lines. In particular, I want a plan for how to implement process capability, process control charts, and Six Sigma. Which processes should we start with and how do we proceed?
Also, what problems do you know about regarding the incoming raw materials and purchased parts? What would you suggest for improving the quality of these?
Finally, I want you to provide your assessment of implementing a TQM program and/or going for ISO9000 certification. What do you recommend based on your specific department and EMC overall?