Part 1.
By using the information about the Pal's Sudden Service provided in this chapter, apply Hill's generic strategy framework in the similar fashion as McDonald's example. How do the strategies of the Pal's and McDonald's appear to diverge? What dissimilarities exist in their operations strategies and decisions?
Part 2.
How does a leader diverge from the manager and when would it be more beneficial to be a manager rather than the leader? Is Volvo’s approach to measuring the effectiveness of its virtual team’s one which could serve as a helpful model for other organizations to follow in evaluating their own virtual teams.