Problem 1: What are the different categories of metrics useful for managing technology-related projects? Who should be involved in the development of metrics within an organization?
Problem 2: How should sources of data (i.e. input to the metrics) be identified and verified? How should resulting performance data be disseminated and utilized throughout the organization?
Problem 3: Knowing what metrics are important is one key aspect to planning for the future. The data you gather to establish and monitor performance and to set future direction needs to be, above all. At what point Ethics comes into play and how?
Problem 4: After identifying and evaluating sources of data, the internet is certainly front and center. This has both competitive and internal planning implications. What is your opinion on this?